Privacy & Cookie Policy (EN)

Last Updated: 24-Jul-2025
Effective Date: 24-Jul-2025

1. Introduction

This Privacy and Cookie Policy (“Policy”) describes the practices of Delagos Logistika d.o.o., Ivana Bakrana 5, Sisak, SMŽ 44000, Croatia, email: info@delagos.hr, phone: +385989233346, regarding the collection, use, and disclosure of your information when you use our website (https://delagos.hr) (the “Service”).
By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Policy. If you do not agree, please do not use the Service.

We may modify this Policy at any time without prior notice. The updated Policy will be posted on the website and will take effect 180 days from the date of posting. Your continued use of the Service after this period will constitute your acceptance of the changes. We encourage you to review this page periodically.

2. Information We Collect

We collect and process the following personal data:

  • Name

  • Email

  • Mobile number

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Customer Support

If we wish to use your information for any other purpose, we will ask for your consent and will use it only with your consent and solely for the specified purposes, unless we are required by law to do otherwise.

4. Data Retention

We retain your personal information for 90 days to 2 years after account termination or for as long as necessary to fulfill the purposes for which it was collected.
In certain cases, we may retain data for longer periods (e.g., for legal obligations, fraud prevention, or enforcement of legal rights). Anonymous and aggregated information may be stored indefinitely.

5. Your Rights

Depending on applicable laws, you may have the right to:

  • access, correct, or delete your personal data,

  • restrict or object to processing,

  • request data portability to another entity,

  • withdraw your consent,

  • lodge a complaint with a supervisory authority.

To exercise these rights, contact us at info@delagos.hr. We will respond in accordance with applicable laws.

Note: If you do not allow us to collect or process required personal information or withdraw your consent, you may not be able to use certain services.

6. Data Security

Your data security is important to us. We implement reasonable technical and organizational measures to protect your information from loss, misuse, or unauthorized access. However, given the inherent risks of the internet, we cannot guarantee absolute security of any information you transmit to us.

7. Cookies

What are cookies?

Cookies are small text files stored on your device when a website is loaded. They help ensure proper functionality, enhance security, provide a better user experience, and allow us to analyze performance and improve our website.

How do we use cookies?

We use first-party and third-party cookies:

  • First-party cookies are essential for website functionality and do not collect personal data.

  • Third-party cookies help us analyze website usage, ensure security, provide personalized ads, and improve user experience.

Types of cookies we use:

  • Necessary cookies – for core website functionality.

  • Analytical cookies – for performance tracking and usage analysis.

  • Marketing cookies – for personalized advertising.

Managing your cookie preferences

You can change your cookie preferences at any time via the cookie consent banner on our website or through your browser settings.

Guides for popular browsers:

8. Data Protection Contact

For any questions or complaints regarding your data, please contact our Data Protection Officer at:
Delagos Logistika d.o.o., Ivana Bakrana 5, Sisak, Croatia,
Email: info@delagos.hr